This Privacy Policy describes how tdeye.vn (referred to as “the Website” or “we”) collects, uses, and shares your Personal Information when you access or contact us through the Website.

1. Collection of Personal Information

When you access the Website, we collect some information about your device, how you interact with the Website, and necessary information to process your requests. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about the Personal Information we collect and why we collect it.

Device Information
Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, the pages or products you view, search terms, and how you interact with the Website.
Purpose of Collection: To load the Website correctly for you and perform website usage analytics to optimize our Website.
Source of Collection: Automatically collected when you access our Website through cookies, tags, or pixels.

Customer Support Information
Examples of Personal Information collected: Email address, name, support contact content.
Purpose of Collection: To provide customer support.

2. Sharing of Personal Information

We share your Personal Information with service providers to assist us in providing services and fulfilling contracts with you, as described above. For example:

We may share your Personal Information to comply with applicable laws and regulations, respond to legal requests, subpoenas, or other lawful information requests we receive, or to protect our rights.

We use the following additional services:

3. Behavioral Advertising

As described above, we use your Personal Information to deliver targeted ads or marketing messages that we believe may be useful to you. For example:

We use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about how you use the Website, your information, and how you interact with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or similar technologies (which you may consent to, depending on your location).

We use Facebook Advertising and Google Advertising to help us understand how our customers use the Website. We also participate in targeted advertising through these platforms.
We use Mailjet to help us understand how our customers use our email service and website.

For more information on how targeted advertising works, you can visit the educational page of the Network Advertising Initiative (“NAI”).

You can opt out of targeted advertising by:

4. Use of Personal Information

We use your Personal Information to provide you with services, including: providing products for sale, processing payments, shipping and fulfilling your orders, and keeping you updated on new products, services, and offers.

5. Legal Basis

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information based on the following legal grounds:

  • Your consent;

  • The performance of a contract between you and the Website;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task in the public interest;

  • For our legitimate interests, without infringing your fundamental rights and freedoms.

6. Retention

When you provide information through the Website, we will retain your Personal Information for our records unless and until you request that we delete it. For more information about your right to delete your data, please refer to the ‘Your Rights’ section below.

7. Automated Decisions

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling), when that decision has a legal effect on you or significantly affects you.

We do not make fully automated decisions that have a legal effect or other significant impact on you using customer data.

Services involving automated decisions include:

  • Temporary denial lists for IP addresses related to repeated unsuccessful transactions. This list exists for several hours.

  • Temporary denial lists for Personal Information related to rejected IP addresses. This list exists for several days.

8. Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, transfer it to a new service, and request modifications, updates, or deletions of your Personal Information. If you wish to exercise these rights, please contact us using the contact details below.

Your Personal Information will initially be processed in Ireland and may be transferred outside the European Union for further storage and processing, including to Canada and the United States.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (referred to as ‘Right to Know’), transfer it to a new service, and request modifications, updates, or deletions of your Personal Information. If you wish to exercise these rights, please contact us via email at contact@tdeye.vn.

If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the email address above.

9. Cookies

Cookies are small pieces of information stored on your computer or device when you access our Website. We use different types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies help improve your browsing experience by remembering your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the website or browse different pages.

We use the following cookies to optimize your experience on the Website and provide services.

Necessary Cookies:

  • Google Analytics

  • _gid

  • lang

  • bcookie

  • lidc

  • UserMatchHistory

  • AnalyticsSyncHistory

The duration of a cookie on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will last until you stop browsing, while persistent cookies will last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes to two years after being downloaded to your device.

You can control and manage cookies in several ways. Please note that deleting or blocking cookies may negatively impact your user experience, and some parts of the website may not be fully accessible.

Most browsers will automatically accept cookies, but you can choose to accept or reject cookies through your browser settings, usually found in the “Tools” or “Options” menu.

Additionally, please note that blocking cookies may not fully stop us from sharing information with third parties like our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

10. Do Not Track

Please note that due to the lack of industry-wide understanding of how to respond to “Do Not Track” signals, we do not change our data collection and use practices when we detect this signal from your browser.

11. Changes

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for operational, legal, or regulatory reasons.

12. Contact

For more information about our privacy practices, if you have questions, or if you wish to make a complaint, please contact us via email at contact@tdeye.vn.

Last Updated: April 2025